Overview
When you go to platform.rightask.ai, select Get Started to open the login screen. Enter your email address and RightAsk sends a verification code to that address. Enter the code to complete login and reach your Dashboard.
How to log in
Open your browser and go to platform.rightask.ai.
Select Get Started.
Enter your email address and select Continue.
Check your inbox for a 6-digit verification code from RightAsk.
Enter the code in the Enter your 6-digit code field and select Verify.
If the email has not arrived, select Resend code to request a new one.
RightAsk takes you to your Dashboard automatically.
What happens after login
After a successful login you land on the Dashboard. RightAsk remembers the last page you visited (for up to 24 hours across sessions, or 6 hours within the same browser tab). If you were previously on a specific page such as Contacts or Agents - Inbox, you may be taken directly back to that page instead of the Dashboard.
Your session is stored securely in your browser. You do not need to log in again unless you explicitly select Log Out or your session expires.
Troubleshooting
The verification code email has not arrived. Check your spam or junk folder. The email is sent from a RightAsk address and may be filtered. If it does not arrive within a few minutes, select Resend code on the verification screen to request a new one.
The verification code is not accepted. Codes expire after a short time. If you waited too long before entering it, select Resend code on the verification screen to receive a fresh one.
The screen shows “Something went wrong — We couldn’t complete the login. Please try again.” Select Try Again to return to the login screen and start over. If the error repeats, try a different browser or a private/incognito window.
You are redirected back to the login screen immediately after entering the code. Clear your browser cookies for platform.rightask.ai and try again. If the problem persists, contact RightAsk support.