Overview
Cloud import lets you select files stored in a connected cloud storage account and send them directly to your agent’s knowledge base. The files are fetched using your authorised connection, so you do not need to download them to your computer first. Once imported, the documents go through the same processing as files you upload manually.
Supported cloud providers
Three cloud providers are supported:
Google Drive
Dropbox
OneDrive
All three are available on every RightAsk account. If you have already connected a provider, selecting its button opens the file picker directly instead of starting the authorisation flow.
How to import from the Knowledge Base tab
Select Agents in the left sidebar, under External Agents.
Select the agent you want to add documents to.
Select the Knowledge Base tab.
In the Add Documents section, select Google Drive, OneDrive, or Dropbox.
If you have not connected that provider before, you are taken to it to sign in and authorize access. You only do this once. Afterwards you are returned here and the file picker opens on its own.
Choose the files you want and confirm.
Your files appear in the documents list and begin processing. They are ready for your agent to use once they show Ready.
How to import by asking your assistant
You can also import without opening a picker. Open Home and ask, for example, "I want to import some files from my Dropbox or OneDrive."
Your assistant searches your connected storage and prepares an Import card listing exactly which files will come in. Nothing is imported until you approve it.
Files it cannot import are listed with the reason:
Reason | What it means |
Too large | The file is over the size limit |
Unsupported | The format cannot be processed |
Already imported | The file is already in your library |
Two differences from the picker: the assistant covers Dropbox and OneDrive only, and files it imports go to your Assets library rather than an agent's knowledge base. If the provider is not connected, it prepares a Connect card first. See How the Assistant's Approval Cards Work.
Limits
File size: up to 20 MB per file for cloud imports. Files you upload from your computer are capped lower, at 4.5 MB.
Documents per agent: 5 on the Free plan, unlimited on Pro.
Supported formats: PDF, TXT, MD, DOC, DOCX, PPTX, HTML, CSS, JSON, JS, TS, Python (.py), Java (.java), C (.c), C++ (.cpp), C# (.cs), PHP (.php), Ruby (.rb), Go (.go), Shell (.sh), and LaTeX (.tex).
What happens next
Imported documents count toward your plan's document limit and behave like any other knowledge base document. You can review and remove them on the agent's Knowledge Base tab. See Adding Documents to Your Agent's Knowledge Base.
Troubleshooting
The file picker opens but the file I want is not visible. The picker shows only files in your connected account. If a file is in a shared drive or a specific folder, navigate to it within the picker.
The import fails with an error message. Common reasons include an unsupported file type, a file over the 20 MB limit, or a duplicate file already in this agent’s knowledge base. The error message describes the specific reason.
Authorization fails or the page does not return to RightAsk. Make sure your browser is not blocking pop-ups or redirects. Select the provider button again to restart the flow. If the issue persists, reconnect the provider from the Integrations page — see Connect Google Drive, Connect Dropbox, or Connect OneDrive.