Assets is your media library. You upload files, group them into collections, describe them with your own custom fields, and use them when building hosted pages or configuring agents.

Select Assets in the left sidebar, under Company.

Before you have uploaded anything, the page reads Your Media Library, with “Drag files here, or use the Upload Assets button. Images, video, audio, and documents are all supported.”

From your computer. Select Upload Assets, then From Device, and pick your files. A dialog tracks each file as it uploads and closes itself when everything has finished.

By dragging. Drag files from your computer onto the page. A Drop Assets to Upload overlay appears while you are dragging. Release to start.

From cloud storage. Select Upload Assets and choose Google Drive, Dropbox, or OneDrive. A provider you have not connected shows a Connect label, and selecting it starts the one-time connection before opening its file picker.

To connect a provider in advance, see Connect Google Drive to RightAsk, Connect Dropbox to RightAsk, or Connect OneDrive to RightAsk.

Files over the limit for their type are rejected before the upload starts.

Across the top of the grid:

Category tabs sit above the grid, one per type you actually have: Photo, Graphic, Video, Music, and Document.

Collections are named groups, listed in the sidebar on the left of the page. Two entries are always there:

To create one, type a name in the field at the bottom of the sidebar and confirm.

To add files, drag them from the grid onto a collection. The collection highlights when it will accept the drop. You can drag one file or a whole selection.

To rename or delete one, hover it in the sidebar and use the controls that appear. Deleting a collection does not delete the files in it.

Select the control at the bottom of the sidebar to collapse or expand it.

Below your collections, Metadata Fields lets you define fields that suit your work, such as a license type, a shoot date, or a client name. Once a field exists you can fill it in on any file.

Your assistant uses these too: it can spot files missing details you have defined and offer to fill them in.

Select a file to open its preview. Images, PDFs, Word documents, and plain text all preview in place.

From there you can download it, mark it as a favourite, or edit its details, including its display name, description, tags, metadata fields, and which collections it belongs to.

Select a file’s delete action, or choose several with Select and delete them together. A Delete from Library dialog confirms.

Afterwards a confirmation offers Undo. Select it and the files come back.

When a filter or search is active and you are selecting files, a banner offers to extend your selection to every matching file rather than only those on screen. It names both counts so you can see the difference.

Open Home and select Review my files for missing details. Your assistant checks your library and reports:

Each finding arrives as a card you approve or dismiss. Nothing is deleted. A cleanup card archives or groups files and says so on the card. The review covers your 1,000 oldest files; if you have more, a message tells you the limit was reached.

See How the Assistant’s Approval Cards Work.

Uploaded files are available immediately and can be used when building a hosted page in the Website Builder, or attached to an agent’s knowledge base.

The upload is rejected straight away. The file is over the limit for its type, or the format is not supported. The message names the file and its limit.

A file uploaded but I cannot see it. Check your filters. A date filter, an active category tab, or a selected collection can all exclude it. Clear the filters and select All Assets in the sidebar.

The grid says “Nothing Here Yet” or “No Matches”. “Nothing Here Yet” means the collection you are viewing is empty. “No Matches” means your search or filters excluded everything. Clear them, or select All Assets.

Dragging a file onto a collection does nothing. Drop it directly on the collection row in the sidebar; it highlights when it will accept the file. If the sidebar is collapsed, expand it first.

A thumbnail will not load. Thumbnails load as you scroll, and video thumbnails can take a few seconds after upload. Reload the page if one fails to appear.

I deleted files by mistake. Select Undo in the confirmation that appears straight after deleting.