Overview
The Account page is divided into six tabs: Basic Info, Notifications, Billing & Plans, Data & Export, Legal, and Advanced. Most users will spend the most time in Basic Info and Billing & Plans.
How to open account settings
In the sidebar, select your name or avatar at the bottom left to expand the user menu.
Select Account from the menu that appears.
The Account page opens, defaulting to the Basic Info tab.
You can also navigate directly to /account in your browser, or go to /account?section=billing to open the Billing & Plans tab directly.
What you can update
Basic Info tab
The Basic Info tab displays your profile and lets you edit it after selecting Edit Profile.
To edit your profile:
On the Basic Info tab, select Edit Profile.
Update any of the fields below.
Select Save Changes when you are done. Select Cancel to discard your edits.
Identity section
Field | Notes |
First name | Required |
Last name | Required |
Email address | Read-only. Cannot be changed from this page. |
Phone number | Optional |
About section
Field | Notes |
Bio | Optional short description about yourself |
Social Links section
Field | Notes |
GitHub | Optional URL |
Optional URL | |
X / Twitter | Optional URL |
Website | Optional URL |
Work & Preferences section
Field | Notes |
Job title | Optional |
Language & Region | Dropdown — defaults to English (US) |
Company name | Shown for non-Personal account types |
Team size | Shown for non-Personal account types |
Industry | Shown for non-Personal account types |
Avatar
Select your avatar image on the Basic Info tab to upload a new profile picture. Accepted formats are JPEG, PNG, and WebP. The maximum file size is 5 MB.
Notifications tab
The Notifications tab contains your email, SMS, and push notification preferences.
Billing & Plans tab
The Billing & Plans tab shows your current subscription plan and lets you manage it. Select this tab to upgrade, downgrade, or cancel your plan. You can also access billing directly at /account?section=billing.
Data & Export tab
The Data & Export tab provides options to export your account data.
Legal tab
The Legal tab contains information about the terms and policies you have accepted.
Advanced tab
The Advanced tab contains additional account-level settings.
How to save changes
Changes to the Basic Info form are not saved automatically. Select Save Changes to apply your edits. The button is only active when you have made a change and there are no validation errors.
If you select a different tab before saving, a dialog titled Unsaved Changes will appear. Select Discard Changes to leave without saving, or Stay to go back and keep editing.
Troubleshooting
The Save Changes button is greyed out. The button is disabled until you make a change that passes validation. Check that the First name and Last name fields are filled in, and that there are no red error messages under any field.
The page shows “Unable to load profile” with a Try Again button. This means the app could not retrieve your profile data. Select Try Again. If the error persists, check your internet connection and reload the page.
My email address cannot be changed. Your email address is tied to your login and cannot be changed from this page. Contact RightAsk support if you need to update the email address on your account.
My avatar upload failed. Confirm the file is JPEG, PNG, or WebP and is under 5 MB. If the file meets those requirements and the upload still fails, try a different browser or reload the page and try again.