Overview
The Google Drive integration links your Google account to RightAsk. Once connected, you can import files into your Assets library from the Integrations page, or pull documents directly into an agent’s knowledge base from the Configuration page.
Before You Start
You must have a Google account with access to the files you want to import.
You must be signed in to RightAsk.
How to Connect Google Drive
Select Integrations in the left sidebar.
Select the Cloud Storage tab.
Find the Google Drive card under Available Integrations.
Select Connect Google Drive.
You are redirected to Google’s authorization page. Sign in to your Google account if prompted.
Review the permissions Google requests and select Allow to grant RightAsk access.
Google redirects you back to RightAsk. The Google Drive card now shows a Connected badge.
What You Can Do After Connecting
Import files to your Assets library Select Import From Google Drive on the card. The Google Drive file picker opens. Select one or more files and confirm — RightAsk imports them to your Assets library automatically.
Import documents to an agent’s knowledge base Open the agent’s Configuration page, select the Knowledge Base tab, and use the Google Drive button in the import section. For step-by-step instructions, see Importing Documents from a Cloud Provider.
How to Disconnect Google Drive
Select Integrations in the left sidebar and open the Cloud Storage tab.
On the Google Drive card, select Disconnect.
Confirm the disconnection in the dialog that appears.
Disconnecting removes RightAsk’s access to your Google account. Files already imported are not deleted.
Troubleshooting
The authorization page opens but I am returned to RightAsk without being connected. Make sure your browser is not blocking pop-ups or redirects from RightAsk. Try the connection again. If the problem continues, try a different browser.
The file picker does not open after connecting. Refresh the Integrations page and select Import From Google Drive again. If the picker still does not open, disconnect and reconnect your Google Drive account.