Overview
RightAsk offers two plans: Free and Pro. Both plans include the full set of product features. The difference is in capacity limits and a small number of premium customisation options that are exclusive to Pro.
Free Plan — What’s Included
The Free plan is available to every RightAsk account at no cost. It is designed for individuals and small teams who want to explore the platform or run a single agent.
Limits on the Free plan:
1 AI agent — you can have one chatbot active at a time.
25 conversations per month — resets on the first day of each calendar month.
5 knowledge base documents per agent — you can upload up to 5 documents (PDF, DOCX, Markdown, code files, and more) to train each agent.
50 MB storage — for uploaded assets and knowledge base files.
Features included on the Free plan:
Embeddable chat widget — add your agent to any website.
Public hosted chat page with a custom URL slug.
Custom welcome greeting, fallback messages, and offline messages.
Personality and response style controls.
Custom colors, fonts, and avatar styles.
Lead capture and contacts inbox.
AI lead scoring, sentiment, and intent analysis — applied automatically to every conversation.
Conversation export (CSV and PDF).
Email and hot-lead notifications.
Google Drive, Dropbox, and OneDrive document import.
Website builder with custom CSS.
On the Free plan, agents stop accepting new conversations once the 25-conversation monthly limit is reached. There is no overage option on the Free plan.
Pro Plan — What’s Included
The Pro plan is designed for businesses that need more capacity and want full control over branding and support access.
Price:
$39 per month (billed monthly)
$312 per year (billed annually — saves approximately 33% compared to monthly billing)
A 30-day free trial is available for new Pro subscribers.
Limits on the Pro plan:
10 AI agents — run up to 10 chatbots simultaneously.
250 conversations per month — resets on your billing anniversary date (not the calendar month).
Unlimited knowledge base documents per agent.
500 MB storage — ten times the Free plan allowance.
Everything in the Free plan, plus:
Remove “Powered by RightAsk” — hide the RightAsk attribution in the chat widget footer.
Custom domain — host your public chat page on your own domain (for example,
chat.yoursite.com).Priority support — faster response times and a dedicated support channel.
Optional overage billing — opt in to allow agents to keep running past your monthly limits (see below).
Feature Comparison
Feature | Free | Pro |
AI agents | 1 | 10 |
Conversations / month | 25 | 250 |
Knowledge base documents | 5 per agent | Unlimited |
Storage | 50 MB | 500 MB |
Embeddable chat widget | Yes | Yes |
Public hosted chat page | Yes | Yes |
Custom welcome, fallback & offline messages | Yes | Yes |
Personality & response style controls | Yes | Yes |
Custom colors, fonts & avatar styles | Yes | Yes |
Website builder & custom CSS | Yes | Yes |
Lead capture & contacts inbox | Yes | Yes |
AI lead scoring, sentiment & intent | Yes | Yes |
Conversation export (CSV & PDF) | Yes | Yes |
Email & hot-lead notifications | Yes | Yes |
Google Drive, Dropbox & OneDrive import | Yes | Yes |
Remove “Powered by RightAsk” | No | Yes |
Custom domain | No | Yes |
Priority support | No | Yes |
Overage Billing Explained
Overage billing is a Pro-only, opt-in feature. It is disabled by default when you first subscribe to Pro.
When overage billing is off, your agents stop accepting new conversations once you reach 250 per month, and you cannot activate more than 10 agents. This means there are no unexpected charges.
When overage billing is on, your agents keep running past those limits. You are charged for any extra usage at flat, predictable rates:
$0.20 per extra conversation — billed on your next invoice.
$5.00 per extra agent per month — billed on your next invoice.
You only pay for what you actually use over the included limits. You can turn overage billing on or off at any time from the Billing & Plans tab in your account settings.
Overage billing is not available on the Free plan. Free plan accounts always have a fixed cap.
How to Upgrade
To upgrade from Free to Pro, go to your Billing & Plans settings and select View Plans & Upgrade. From there you can choose monthly or annual billing and start a 30-day free trial.
For full step-by-step instructions, see the Managing your subscription article.
Frequently Asked Questions
Can I switch between monthly and annual billing? Yes. Open the Stripe Customer Portal by selecting Manage Billing in the Billing & Plans tab. From there you can change your billing interval. The change takes effect at the start of your next billing period.
What happens to my data if I downgrade to Free? Your agents, conversations, knowledge base files, and contacts are not deleted when you move to the Free plan. However, your account reverts to Free plan limits. If you have more than 1 active agent, the additional agents are deactivated until you re-subscribe to Pro. Knowledge base documents over the 5-per-agent limit remain in storage but are not active until you upgrade again.
Does the 30-day trial require a credit card? No. You can start a Pro trial without entering a payment method. If you choose to continue with Pro after the trial ends, you will be prompted to add a payment method at that point. If you do not add one, your account moves to the Free plan automatically when the trial expires.
Can I cancel at any time? Yes. There are no lock-in contracts on either plan. You can cancel through the Stripe Customer Portal at any time. Your Pro access continues until the end of the current billing period.