Overview
Mail is RightAsk’s built-in messaging workspace. It organises your messages into tabs — Inbox, Sent, Drafts, Campaigns, and Settings — so you can manage customer communication without leaving the platform.
How to open Mail
Select Business in the left sidebar, then select Mail. The page opens on the Inbox tab by default.
Navigating the tabs
Mail has five tabs across the top of the page:
Tab | What it shows |
Inbox | Messages received |
Sent | Messages you have sent |
Drafts | Saved but unsent messages |
Campaigns | Bulk message campaigns |
Settings | Mail configuration and domain settings |
Select any tab to switch between views.
Composing a new message
Select the New Message button at the top right of the Mail page.
A compose panel opens. Fill in the recipient, subject, and message body.
Select Send to send immediately, or save as a draft to finish later.
What happens next
Sent messages appear in the Sent tab. If you save without sending, the message appears in Drafts. Replies from recipients arrive in your Inbox.
Troubleshooting
Messages are not loading in the Inbox. Select the refresh button at the top right of the Mail page. If messages still do not appear, check your internet connection and reload the page.
My sent message did not arrive. Confirm the recipient’s email address was entered correctly. Check the Sent tab to confirm the message was sent. If it is missing from Sent, it may still be in Drafts.
I cannot send a message. Check that your mail settings are configured correctly under the Settings tab. A domain or sender configuration issue can prevent sending.